UPDATED 7:22 AM PT — Tues. July 3, 2018
State representatives are coming together to revamp government websites in hopes of making the online experience easier for users.
In a column released Sunday, Texas Republican John Ratcliffe and California Democrat Ro Khanna argued for the government’s immediate need to reintroduce more user-friendly public websites.
Each lawmaker agreed the government is falling significantly behind the private sector when it comes to modernizing websites which end with ‘dot.gov.’
Ratcliffe and Khanna reported both ‘healthcare.gov’ and ‘usajobs.gov’ are tied for the worst federal websites, with customer service ranked on factors such as the ability to get information, completing transactions and scheduling appointments.
“Have you ever wondered why it is that when you go to shop online or have an experience in the private sector that technology seems to work, and yet the most powerful institution, the United States government seems to have outdated websites and a user experience that makes you frustrated?” asked Rep. Khanna. “This needs to change, it’s time to bring our government into the 21st century.”
With the introduction of the 21st Century Integrated Digital Experience Act, the legislation will require sites to provide a digital substitute to in-house government services within two-years. It would also require agencies to submit a plan to modernize their sites within one-year.
The goal is to save taxpayer money, while improving the relationship between citizens and the federal government.
With the technology now available to the United States, Ratcliffe and Khanna are saying it’s time to act.